FAQ’S & Terms
FAQ’s
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When you reserve a Freedom Field session, you and your dogs will enjoy exclusive access to a private, enclosed field for the duration of your booking, with no other dogs or people present. For added security, an extra padlock is attached to the gate, allowing you to lock the facility securely while in use.
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Our standard policy allows for a maximum of 8 dogs per booking; however, we may accommodate larger groups by prior arrangement for special events such as breed meet-ups, professional training sessions, or doggie parties. Please contact us in advance to discuss these arrangements.
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Each booking allows for a maximum of two vehicles; larger groups must contact us in advance to coordinate prior to scheduling a freedom field session.
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Your total booking duration is 60 minutes, which includes approximately 50 minutes of active field time, 5 minutes for cleaning your pet's paws and returning to the car, and another 5 minutes to vacate the parking area, leaving it ready for the next user.
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If you're late, your allocated paddock time will be reduced by the delay; for example, arriving 10 minutes late means losing 10 minutes of your booked time.
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No, unfortunately, there are no toilets available at the location.
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Yes, children are welcome but must be supervised at all times; you are responsible for their safety and ensuring they do not damage the property or climb on equipment or fences, as the area is not child-proofed.
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No, the field isn't equipped with lights, so it's advisable to bring a torch or headlamp, and consider using illuminated collars or flashing discs on your dogs for visibility in low light conditions.
T&C’s
Boring I know! But here are the things we will ask you to agree to before accepting your booking at 4 Paws Coity.
These are the terms and conditions on which we allow you to book and use our dog fields. When you make a booking with us, whether online through our booking system, via our social media channels or by calling or emailing directly, you are expressly accepting these terms and agreeing to abide by our field rules and regulations.
We understand that terms and conditions can be riddled with hard to understand legal jargon so we have made every attempt to keep to plain English and should you have any queries about anything in these terms and conditions, please contact us via email.
Definitions
‘We/us’ – 4 Paws Coity trading under Coity Coast + Country Ltd
‘your dog/s’ – means the dog or dogs that come to the field with you – whether they are yours or not
‘the dog field/Freedom Field/Field’ – meaning the field you have booked at 4 Paws Coity
‘you’ - refers to you, the individual, business or organisation that has booked the field
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When you make a booking with us, whether it’s via the booking site, phone, email or any other method, we’re entering into an agreement – ‘a contract’ (in legal terms). This contract is subject to these terms and conditions and because we may update them or change them at any point in time, we ask you to agree to them each time you make a booking. Any dispute or claim concerning this contract between us, or anything arising from it, will be dealt with by the courts of England and Wales.
The basics of our contract with you is the following:
We take payment at the time of booking and until the payment has been made, your booking is not confirmed.
You will know the total price prior to confirming your booking.
Your booking is for a specific time slot on a specific date – you are only permitted to utilise the facility during this period.
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By booking the field you accept that you and the people you bring with you are all using it at your own risk and agree not to hold ‘4 Paws Coity trading under COITY COAST + COUNTRY LTD’ responsible for any injury to you, your accompanying family/friends and dogs.
The use of our dog fields and car park and access road is at your own risk.
As the dog field operator, we accept no liability for the death or injury, loss or damages and other claims incurred by you or anyone with you, or property, including your dogs during the use of the fields or car park.
To make sure you are aware of the potential risks, please ensure you have fully read and understood this document which covers the elements of the field and how they must be used.
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We securely store your name, mobile number and email address so that we can communicate with you about your booking. Your payment information is held securely by our 3rd party payment partners: STRIPE
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We accept payment via Stripe online payments. Bookings are not confirmed until payment has been made. This also applies to packages where bookings are deferred.
When you make a payment via our booking system, you are asked to agree to these terms and conditions – you will not be able to proceed with your booking unless these terms and conditions have been accepted by ticking the box
If you make a booking via any other means, we will send you a copy of these terms and you will need to confirm receipt and acceptance before your booking is confirmed. If you are making a booking on behalf of someone else and will not be attending the session yourself, you must ensure that all parties have read and agreed to the terms and conditions. You are responsible for anybody who accompanies you or attends the session in your place and this extends to all the liabilities and obligations that make up this contract (agreement)
When booking a slot in hours with limited to no daylight, please ensure that you have visited previously to familiarise yourself with the site in lighter hours. We do not have electric lights at the field; a torch and flashing collar for your dog is needed. Booking a slot in the hours of darkness is done at your own risk.
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We operate a no refunds policy.
If you are late for your session your time cannot be extended and you must exit the field at the end of your booking slot, you may not extend your session for any reason.
There may be circumstances when we close the field, which could be down to severe weather warnings, hazardous conditions in the field or factors that fall out of our control such as road closures, we will contact you directly and offer an alternative session. Please ensure the contact details you enter at the time of booking are correct.
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The following section details what we expect from you as our customer when using our dog field. These obligations are designed to ensure the safety of you; your dog/s; other users of the facilities; and anyone or thing that may be affected by your use of our dog field.
Canine Health, Welfare and Handling
Please ensure dog is healthy and shows no signs of sickness (for example this includes diarrhoea, vomiting, lethargy – anything which is unusual for your dog)
You must not bring your dog to the dog field if they, or any other household pets have shown any signs of sickness in the past 48 hours. There are some vulnerable dogs that use the dog field and not adhering to this may put other animals at risk
All dogs attending the dog field must be up to date with current recommend vaccines (or titre tested), flea, tick and worming treatments. Heavy or harsh handling of dogs is not permitted – this includes both verbal and physical treatment
A dog must never be left unattended in the field or tethered to anything unless accompanied in the washdown area.
Where dogs are left in vehicles whilst other dogs are trained or exercised, their welfare must be constantly monitored. Please do not leave your Dog(s) in parked Cars during sunny weather. Even on cold days, the sun can heat up a Car very quickly!
We reserve the right to break your Car window to release your Dog if we deem it necessary.
Please be aware of your Dogs well-being in extreme weather. If it is too hot or cold for you to exercise, it is too hot or cold for your Dog also!
If your dog is unwell in the field, please do your best to clear it up and contact us if this is not possible – disease can be transmitted through Diarrhoea and vomit so this is essential for all users health and safety.
If you dog has a serious accident in the field please contact us after contacting your vet or the local emergency vet. First aid kits are kept in the 4 Paws Coity shelter.
Please be aware that the dog field is a natural environment and as such has many of the hazards you might find on any other walk – this can include vegetation which might be poisonous to dogs. Best efforts are made to exclude any toxic plants but toxicity impact can vary significantly between individuals.
4 Paws Coity trading under Coity Coast + Country ltd accepts no responsibility for any canine sickness that might come on after a visit to the field.
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The fencing in this dog field is 1.8m in height and The gates in the dog field are 1.8m.
We aim to provide a safe environment for you to exercise your dog and in order to meet these expectations, the dog field fences and gates are regularly checked for any breaches or failures. This regular monitoring limits the likelihood of any holes appearing during hours when the field is not in use but does not completely eliminate any risk. Breaches can include wild animal intrusion or visiting dogs digging or failures caused by weather events. On occasion, breaches may occur outside of these times so we expect all users to confirm the field is safe and secure to their satisfaction before letting dogs loose in the field.
If you notice ANY breach at all, please contact us by phone and if you can take a picture and specify the location, this will enable us to make immediate repairs. If any breach means that your dog is no longer safe in the field, please leave immediately, let us know and we will reschedule your booking.
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Parking is located on site - ///rationed.walled.spoken this What3Words link will direct you to the gate. We have parking for multiple cars. Please wait in the shared parking area until your area is free and it is your allocated time.
Each gate is operated by a padlock system. The code is sent before your booking via email and text and is changed regularly.
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Your session is from the time booked – please avoid arriving early but in the event that you do, please park in the shared car park. The dog field is used by reactive dogs and customers arriving early can cause significant disruption.
Your session in the field is for 50 minutes. You must have left the premises by the end of your session time so please consider the time it will take to retrieve your dog, load your car and depart.
Please ensure the gate is both closed and padlocked on your departure.
If you arrive and the previous user is in the field, do not approach the field as they may have a reactive dog or an issue retrieving their dog that your presence will not help. Please call us and we can contact the user.
Users that repeatedly arrive early or leave late will be refused use of the field.
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CCTV is in operation on site 24/7, covering the car parking area and field.
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Whilst 4 Paws Coity field is designed a safe and private space for you to exercise and play with your dog, we ask that you make the following considerations during your visit. If you fail to adhere to these requests, we reserve the right to ask you to leave and may lead to refusal of bookings in the future
Please ensure you pick up your dog waste and general waste and deposit it in the bins on site or take it with you, we have mixed waste bin and dog waste bin currently on site:
Please keep shouting to a minimum
Please ensure that there is no persistent barking from your dog/s during your session:
Please do not drop any food, litter or treats in the field:
Please do not permit digging in the field unless in the dedicated area.
Please report any issues with equipment or the field as soon as you are able to or via email for non-urgent matters.
Please ensure all toys are taken with you and none are left in the field – this includes any residue of chewed toys or balls: this is for the safety of all users and avoidance of choke hazards or resource guarding.
Our poo policy is that if you see it you should pick it up. Given the size of the field it is possible you may miss your dog’s poo, but we ask that if you see any poo you pick it up and someone else will find your dog’s poo and pick it up. Help us keep the fields clean and dog poo free for everyone’s enjoyment.
Please ensure you read the entire document to familiarise yourself with all other terms and conditions of use
If a user arrives late, the booking cannot be extended
Anyone remaining in the field over their allotted time will need to pay for the additional slot and may be banned from re booking if the issue reoccurs.
Please ensure the gate is closed securely behind you, the padlock provided should be used to secure the field from the inside during your session to prevent anyone else entering during your slot. This is particularly important for owners of reactive dogs.
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You may bring other people with you to the field under the following conditions:
No more than 3 vehicles per booking unless otherwise agreed
No more than 6 people per booking unless otherwise agreed
No more than 8 Dogs per booking unless otherwise agreed
All users must be aware of these terms and conditions and by attending you are assuming responsibility for their behaviour and actions whilst visiting the field
Children are welcome but must the hirer is responsible for their behaviour at all times
No children under 18 are permitted to use the dog field without an adult present.
Equipment and structures in the dog field are not child safe, including bins, and none of the equipment provided is for human use.
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The dog field is an extension of the countryside and contains hazards similar to those you’d find on a public footpath or in a park. The ground may be uneven with areas of longer grass and vegetation and there may be hidden trip hazards.
We make an effort to ensure that there are no highly toxic plants in the field but dogs react differently to these things dependent on size, bread and individual genetics. The environment is not sterile and therefore we cannot accept any liability for humans or animals harmed by the natural environment.
You can find a list of the more common plants that are hazardous to dogs in some cases here. https://www.bluecross.org.uk/advice/dog/health-and-injuries/plants-poisonous-to-dogs
As you will see, there are many plants on this list that you may have in your garden so whilst they can be harmful to dogs, not all are poisonous on contact or unless ingested. If there is any vegetation in the field that is concerning to you, please contact us.
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Please ensure you pick up your dog waste and dispose of it in the dog waste bins provided.
We encourage the use of biodegradable and compostable poo bags and these are available in the field shelter should you forget to bring any. If you have any other waste, including broken toys, please use the general waste bin provided.
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Smoking and Vaping are permitted providing you please dispose of cigarette butts in the cigarette bin provided, Cigarette butts pose a health risk to dogs that may ingest them and are a fire hazard, particularly during dry conditions.
Vape liquid is highly toxic to dogs and should a pen or bottle of juice be dropped and found by a dog there is a risk of ingestion, please ensure all litter is disposed of in the bins provided or taken with you
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As part of your use and enjoyment of the fields you agree to abide by any applicable laws or guidance issued by the UK Government, Welsh Government, or Local Authority to protect you and other users from infection of transmission of COVID-19 or other infectious disease. Coity Coast and Country will not accept liability for infection or transmission of disease which occurs onsite.
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If you wish to use the dog field for conducting your business, please ensure you make contact with us prior to booking. You will need to have your own public liability insurance and we reserve the right to request to see this prior to any professional bookings made.
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We welcome the use of the fields to owners of XL Bullys or other banned breeds provided:
1) The dog is registered with the index of exempted dog (IED) and a copy of the life certificate is submitted prior to your visit.
2) You have public liability for the dog and this is submitted before your visit.
3) The dog handler to XL Bully/banned breed is 1:1 at all times and over 16 years of age.
4) The dog is neutered and microchipped in line with the government guidelines.
5) The field will not be secure unless you padlock it behind you, please use the padlock provided to lock it once you are inside.
6) XL Bullys must be muzzled and on a lead whilst in the shared area of the car park, the muzzle and lead should only be removed once you are securely inside the airlock parking area or field.
7) The removal of muzzle and lead is only permitted in groups of dogs from the same household, if you are sharing the field with dogs or people from a separate household, the banned breed dog must remain muzzled, on a lead and with a 1:1 handler ratio.
8) Sessions for XL Bullies will be 5 minutes shorter to prevent cross over with the next field users, Failure to comply with these rules may result in bans from future use of our facilities.We welcome the use of the fields to owners of XL Bullys or other banned breeds provided:
1) The dog is registered with the index of exempted dog (IED) and a copy of the life certificate is submitted prior to your visit.
2) You have public liability for the dog and this is submitted before your visit.
3) The dog handler to XL Bully/banned breed is 1:1 at all times and over 16 years of age.
4) The dog is neutered and microchipped in line with the government guidelines.
5) The field will not be secure unless you padlock it behind you, please use the padlock provided to lock it once you are inside.
6) XL Bullys must be muzzled and on a lead whilst in the shared area of the car park, the muzzle and lead should only be removed once you are securely inside the airlock parking area or field.
7) The removal of muzzle and lead is only permitted in groups of dogs from the same household, if you are sharing the field with dogs or people from a separate household, the banned breed dog must remain muzzled, on a lead and with a 1:1 handler ratio.
8) Sessions for XL Bullies will be 5 minutes shorter to prevent cross over with the next field users, Failure to comply with these rules may result in bans from future use of our facilities.
Xl Bully Policy
We are an inclusive facility of all dog breeds, including XL Bully’s and similar, to use our fields you must be able to provide us with an exemption certificate and liability insurance for your xl bully on request.
As of February 1, 2024 It’s a criminal offence to own or possess an XL Bully dog in England and Wales unless you have a valid Certificate of Exemption, it is now illegal to have an XL Bully in public without a lead and muzzle.
We are committed to providing a safe environment for dogs like XL Bullies to be exercised legally and responsibly. In light of recent legislation, we have consulted with insurers and specialists to establish new procedures that must be followed to allow these breeds on our premises. Owners must provide a valid Certificate of Exemption and liability insurance on request, and only share sessions with dogs from their household. All dogs must be muzzled and on a lead when outside the secure field, with muzzles and leads removed once inside and the additional security padlock has been secured. Sessions for XL Bullies will be 5 minutes shorter to prevent cross over with the next field users, Failure to comply with these rules may result in bans from future use of our facilities.
